Plates and Miles
Help and support
Plates and Miles
Most questions are quickest from inside the app, where we can see which account and which bill or trip you mean.
From the app
- Open the Account tab.
- Under Help, tap Help & support to report a problem or ask a question. You can attach a screenshot. Replies land in the same place and reach you as a notification.
- Suggest a feature on the same page sends an idea straight to the team.
By email
Write to support@platesandmiles.com. We'll get back to you within 72 hours.
Common questions
- Sign-in code did not arrive. Check the spam folder, then tap Send a new code. Codes expire after ten minutes.
- A bill scanned wrong. Every dish and price can be corrected on the bill before and after saving; tap the pencil on the bill's page.
- A friend put me on a bill that was not mine. Open it and tap Not me. It moves to Not yours under Account, where you can take it back.
- Deleting your account. See how to delete your account. Everything goes with it.